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Coffee Shop

Most businesses deal with customers in one form or another. Good customer service is an essential skill that will only improve and grow your business as well as making a much better work environment for the employees. 

After your training you will have the knowledge, skills and confidence on how to deal with day to day customer service roles and be able to satisfy the customers expectations. 

In this course, you will learn great ways of improving your customer service when communicating both digitally and in person.


  • Understand the principles of customer service

  • Understand how customer needs and expectations are formed

  • Know the interpersonal skills and appropriate behaviour required in the customer service environment

  • Understand the principles of responding to customers’ problems or complaints

In this customer service training course you will be shown real life scenarios of both good and bad customer service. You will see a telephone customer service scenario, a customer service desk scenario, and a language barrier scenario.

Sign up now and start your training straight away. You will receive 8 months

of access to the videos and a certificate valid for three years.

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